Delivery, Returns and Replacements

Delivery

Packages are generally dispatched within 3 working days after receipt of payment and are shipped in a durable plastic envelope. Your items are placed inside a plastic wrapper.

Shipping fees include handling and packing fees as well as postage costs and are kept as low as possible. Handling fees are fixed [currently at £2 per order], whereas transport fees can vary according to total weight of the shipment. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.  However to save postal costs if your items weigh more than 2kg then we are likely to deliver them in two or more packages. This is because the cost of sending heavier orders via our current courier royal mail jumps for weights over 2kg for what would then be classed as a single medium parcel. 

You should be able to see how much the postage is for your order in the shoppig basket.  Great care has been taken to make sure costs are as clear as they can be.  Postal costs are based on weight and each item of clothing has been weighed so that as you put your order together the postal costs are calculated.

 

Returns and replacements

If for any reason you are un satisfied with your item then please return it within 14 working days in its original packaging.  We can either replace the item for you or issue a refund.  Unfortunately as a small business we canot offer a post free returns service. You are free to use who you like to return items to us but collectplus is one alternative for larger parcels.